Airo Expert Build
Prepare for the Consult
A guide to running a great Airo Expert Build session — from first hello to published site.
Note: This guide covers the consultation call itself. For building skills, use the scenario walkthroughs. For Jira ticketing and pre-call setup, refer to the DIFY SOP.
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Before the call: send an intro email
Reach out to the customer before the session to introduce yourself and give them a chance to send assets in advance. The earlier they send assets, the more polished the reveal will be.
Guide sections
Call Flow4 phases
Phase-by-phase guide to running the session — opening, reveal, refinement, and close.
Handling Objections6 objections
Recommended responses to the pushback you'll hear most often.
Say This, Not That6 swaps
Word swaps that keep the session confident and forward-moving.
FAQ11 questions
Quick answers to the questions that come up most often during and after sessions.
Tough Situations11 scenarios
How to handle angry customers, scope disputes, technical failures, and difficult dynamics.